Refund & Returns Policy

Every Davinpaw portrait is made to order, just for you.

You approve before we print

Because each portrait is custom and personalized, you review and approve your proof before anything is printed. That approval step is your protection — nothing ships until you're happy with how it looks.

When we remake or refund

We'll gladly remake or refund your order if:

• it arrives damaged or defective, or
• the printed item differs from the proof you approved (our error), or
• there's a printing or shipping mistake on our end.

Just reach out (see below) with your order number and a photo of the issue and we'll make it right.

Custom items

Because portraits are personalized and made to order, a correct item that matches your approved proof isn't returnable for buyer's remorse — the same way a custom print shop can't restock a one-of-a-kind piece. If something's wrong with your order, though, we've got you covered per the section above.

Delivery timing

Portraits are made just for you and typically arrive in about 1–2 weeks (2–5 business days to make, plus transit). Shipping is free within the US.

Digital downloads

Digital purchases (digital portrait downloads) are final — no refunds. Because a digital file is delivered instantly and cannot be returned, we cannot issue refunds for digital download orders once the file has been made available. If there is a technical problem preventing download, contact us and we'll resolve it.

Questions?

The best way to reach us is to reply to your order confirmation email — it goes straight to our support team and is linked to your order.